TERMS AND CONDITIONS
Please take a few minutes to read through the terms and conditions as these form the basis of the contract.
PAYMENT AND DEPOSIT
A Taste of Decadence by Louise requires a 50% non-refundable booking fee to confirm your order and secure a delivery date.
Payment of your booking fee should be made within two weeks of receiving your invoice, unless otherwise agreed.
Payments are accepted via bank transfer or credit/debit card.
The remaining balance is due one (1) month prior to delivery/collection, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees).
Orders placed less than one (1) month in advance of the event date must be paid in full.
The final balance specified on the invoice must be paid one (1) month prior to the delivery/collection date.
Payment can be made earlier, however, A Taste of Decadence by Louise requires the full balance to be paid at the latest, one (1) month prior to delivery/collection.
Failure to complete payment one (1) month prior to the delivery/collection date may result in your order being cancelled.
If the final payment is not received, a reminder may be sent. If no further payment is made A Taste of Decadence by Louise will consider the order cancelled and the booking fee lost.
By making a payment, you are accepting the Terms and Conditions detailed on this page.
POSTPONEMENTS AND CANCELLATIONS
The 50% booking fee is non-refundable and non-transferable under any circumstances due to potential loss of business arising from turning away other bookings.
If you wish to postpone your event for any reason, there is a €75 administration fee every time the date is changed (for postponements due to COVID-19, please see below).
Cancellations made less than one (1) month prior to the event will be charged the full amount.
Cancellations made more than one (1) month, but less than six (6) months before the event may be subject to a cancellation fee.
Cancellations made more than six (6) months in advance will be refunded any monies paid outside of the non-refundable booking fee (where applicable).
Cancellation by A Taste of Decadence by Louise: A Taste of Decadence by Louise promises a product of high quality and service, but is not liable for unforeseen circumstances, including but not limited to, inclement weather, transportation problems, illness, death, accidents, labour disputes or strikes, terrorism, Acts of God, and other causes beyond reasonable control. A delay in transit shall not constitute grounds for a discount or refund.
If your event is unable to go ahead due to government restrictions surrounding COVID-19 and you wish to postpone your order, both parties (the Client and A Taste of Decadence by Louise) must agree to the new proposed date.
You will not incur any administration fees but may be subject to price increases due to inflation if you wish to postpone your event due to COVID-19.
A Taste of Decadence by Louise is unable to offer any refunds for cancellations under these circumstances.
The size of the tiers will be adjusted to accommodate the correct number of servings based on an industry standard slice of approximately thirteen (13) centimetres high, two and a half (2.5) centimetres wide and two and a half (2.5) centimetres deep.
A Taste of Decadence by Louise is not responsible for shortage of cake due to incorrect guest counts or failure to cut industry standard sized slices.
All price quotations, written or verbal, are valid for 30 days from the date of quotation.
If you have any queries or need to make any changes to an order please contact A Taste of Decadence by Louise immediately.
Alterations and amendments must be submitted in writing.
A Taste of Decadence by Louise will assess the request for an alteration and endeavour to make alterations where possible dependant on the design and amount of notice given.
If any alterations incur extra fees, this will be communicated to the client and agreed upon.
Accepting any alterations is at the discretion of A Taste of Decadence by Louise.
Alterations requested less than one (1) month before completion may be subject to a surcharge.
It is the Client’s responsibility to check any quotes and invoices thoroughly before making payment.
A Taste of Decadence by Louise reserves the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product, e.g. weather conditions. The Client will be notified of any such changes and A Taste of Decadence by Louise will endeavour to keep any changes minimal.
COLOURS AND DESIGN
A Taste of Decadence by Louise will aim to achieve specific colour requests but cannot guarantee an exact pantone match due to colours presenting differently in different materials. A Taste of Decadence by Louise aim for the closest possible match but this may not always possible.
Images obtained from outside sources, e.g. the internet, can be customised, however, results are dependent on the information given by the Client. The interpretation of the Client’s bespoke requirements and amendments to the core designs are approved by the Client during the consultation process; written descriptions and/or sketches will be used to explain what the Client will receive.
The inspiration and ideas drawn in Client sketches are presented as representations of the cake(s) and/or desserts. The actual product may vary based on the designer’s creative interpretation or structural necessity of the cake(s) and/or desserts, while maintaining the integrity of the overall look of the cake(s) and/or desserts.
Most cakes contain small proportions of inedible items; it is the Client’s responsibility to ensure all non-edible cake décor, are removed by your caterer/guests before consumption, including but not limited to, sugar flowers, support dowels in tiered cakes, ribbons, false flowers, crystal/rhinestone appliqués, cake toppers etc.
Sugar flowers are made from edible materials but are not intended for consumption as wires are added for strength and flexibility to achieve a more natural look. DO NOT EAT DÉCOR.
A Taste of Decadence by Louise reserves the right to take and use photographs of your cake(s) and/or desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
FOOD ALLERGY DISCLAIMER
A Taste of Decadence by Louise is NOT an allergy-free kitchen.
A Taste of Decadence by Louise cannot guarantee our products are free from ingredients which may affect those with food allergies.
A Taste of Decadence by Louise recognises the seriousness of food allergies and recommend you contact us before you place an order to inform us of any food allergies you or your party may have.
A Taste of Decadence by Louise reserves the right to decline any orders for Clients with serious food allergies.
A Taste of Decadence by Louise will not assume any liability for adverse and/or allergic reactions to consuming any of our products.
The following ingredients are used in our kitchen:
• Dairy products
• Nuts: peanuts, almonds, pistachios, hazelnuts (this list is not exhaustive).
• Wheat and gluten
Please note some food colourings may have an effect on behaviour in children.
TRAVELLING WITH THE CAKE
DO NOT place the cake(s) on a seat in the car; seats are slanted and can damage the cake.
The cake should be placed either in the boot or the footwell of the car, preferably on a non-slip mat.
Extra care should be taken when driving as some elements may be delicate.
A Taste of Decadence by Louise cannot take any responsibility for damage to cakes when collected and transported by their Clients or Client representative.
DELIVERY AND COLLECTION
The Client will provide clear delivery instructions to location and inform A Taste of Decadence by Louise of any adverse conditions or obstacles which may hinder the delivery and affect the quality of finished cake(s) and/or desserts.
After satisfactory delivery and set up by A Taste of Decadence by Louise, the Client assumes full responsibility for the condition of the cake(s) and/or desserts.
If the Client elects a representative to pick up and set up the cake, the Client assumes full liability and responsibility for the condition of the cake once it leaves A Taste of Decadence by Louise' possession.
OUTDOOR DELIVERY DISCLAIMER
The Client understands A Taste of Decadence by Louise is not responsible for the condition of products following outdoor setup.
Due to the effects of outdoor weather conditions, table on uneven ground, wind blowing undesirable atmospheric items (e.g., dirt, leaves, or branches), sunlight, insects and other wildlife, it is understood that products such as icings, fillings, cake decorations, etc., may not hold up and cannot be insured past satisfactory delivery.
A Taste of Decadence by Louise is not responsible for any damages to the cake and/or desserts caused by a guest, caterer, or any other person not employed by A Taste of Decadence by Louise.
The Client agrees to make arrangements for a proper and secure environment for the cake and/or desserts or to inform A Taste of Decadence by Louise of a representative who will accept this responsibility on the Clients behalf (e.g. event manager at venue and/or wedding planner etc.).
All cakes and wedding cakes are designed to withstand normal and reasonable display conditions.
All cakes are fragile and require care and attention when handling, storing and displaying to prevent damage occurring.
Care is required when displaying your cake at the event. Avoid direct sunlight, candles, uneven ground, vibrations and direct spotlights.
The Client assumes full responsibility for the event guests and agrees to indemnify and hold A Taste of Decadence by Louise harmless from and against all bodily injury, property damage or consequential damages.
A Taste of Decadence by Louise accepts no liability for cakes and/or desserts damaged during display once out of our possession.
DISCLAIMER: By paying for this cake(s) and/or desserts, you agree certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.
By paying for this cake it is an act of signing this contract which is legal and binding to the fullest extent of the law.